Customership, ethics and interaction skills

Now we will consider what new things we have learned from the topics we have written above. We already knew some things that were covered in course, but we also learned a lot of new things.

A new lesson we learn from using social media is that it is also important to pay attention to what you share on social media in your free time, because it may negatively impact your future career and job opportunities. Also, how important it is not to take pictures on social media in the workplace

The new thing we learned from the service of criteria was how many different criteria there are for a good service. Client-centeredness, client safety, justice, timeliness of treatment, competence, fluency, effectiveness, personnel sizing and freedom of choice.

From ethics, we learn how important it is to think about how the patient feels. And that you first have to think about what you’re going to say and lay out your words correctly

From customer service and professional dialogue, we learn a lot. Most importantly, we learn how to separate dialogue from normal conversation. In addition, we learn how to work professionally in a customer service situation. The client must be able to trust a professional so it is important to know how to establish a confidential relationship

about cultural communication we learn how important it is to get to know and respect different cultures. In addition, it is important to be able to discuss professionally with a person from a different culture, listen to the customer and ask questions if you need more information

From professional growth, we learn how important it is to have a positive attitude and self-confidence. In addition, we learned that there is a long way from novice to expert that requires a lot of work.

What we learn from digitalization as new is that it brings challenges to the social and health care sector. When services are transferred online, not everyone has the same ability to use them. For example, the elderly may not know how to use a computer. and if you don’t know the language , you can’t use digital service either.

In customer service work, it is very important to establish a confidential relationship with the customer. You need to be sure that the client can trust you and feel safe. You can’t decide on your own what you think is best for the customer; you have to discuss it together. It is important to remain professional, and one cannot openly show one’s feelings. Of course, emotions are allowed to show at work, but there can be no situation in which a client would have to comfort a professional.

The quality of customer service is of great importance to the patient. I have also noticed that more is being said about poor customer service than about good customer service. Personally, I have also tried to tell you about the good customer service I have received.

It is often said that the customer is always right. However, this is not always the case in the health and social services sector. The customer may not know what is best for them. In such a situation, it is important to listen to the client and try to understand them. As a professional, our job is to tell the customer about the different options and tell what would be the best for the customer in our opinion.

The dialogue and discussion are slightly different. Dialogue differs from other conversations in that it seeks to create understanding for one’s own and others’ perspectives. In customer service situations, we should use professional dialogue. It is important to listen to the patient and also look like you are focusing on him. A good way to listen to the customer is to make eye contact, smile and nod your head in between. It is important to ask specific questions and to truly confront a person. I personally feel that a client server is easy to spot if they are not genuinely listening and are interested in what I have to say.

Dialogue refers to an equal discussion in which both parties bring their own perspectives. The purpose of the dialogue is to reach an agreement. In professional dialogue, a professional will usually take notes based on the conversation, so that in the future it will be easy to check what was last discussed and what decisions have been made. However, the most important thing in professional dialogue is to remember to respect the client and have an equal discussion

 

Ethics is a very important part of the social and health sector. Ethics is about doing the right thing morally. You have to separate right from wrong. It is important to act according to your own values.

I believe that ethics is one of the most important areas in the social and health sector. Because it is very important to take into account the feelings of the patient or client. In situations where you encounter customers, it is very important to think carefully about what you say, for example, not to offend the customer. Especially if there is a topic that is hard to talk about. Then you have to really think about how to tell the patient about it.

It is important to remember that when you are a health or social care professional, then you are the person the customer trusts. It is important to tell the customer even the most difficult things truthfully in order to maintain trust. We all have to remember that we are just people.

In working life, ethics are needed in almost every situation, which is why it is important to remember that ethics also involve different challenges. In the health and social care sector, situations change rapidly and can therefore be unclear. One must be sure that no outsider influences the patient’s opinion. It is very important to take care of the patient’s privacy.

For example, in a situation where a child is a patient, it is important to remember to act ethically correctly. I myself have heard many cases where a child has had to be taken to a doctor due to a fever and cough. However, the doctor at the clinic has only asked questions to the parents. Although it would have been ethically correct to ask the child how he or she feels about his or her own well-being.

OVERVIEW:

Climbing the corporate ladder is just one aspect of the dynamic and complex path that is known as professional advancement. Developing into competent and resilient professionals is a process that involves ongoing learning, adaptability, and self-discovery. The importance of fostering professional development in the fast-paced, constantly changing workplace of today cannot be overemphasized. This essay examines the many facets of professional development, stressing the value of flexibility, lifelong learning, and a proactive approach to negotiating the challenging landscape of today’s workplace.

 

Adaptability is the cornerstone of career advancement.

Rapid technical breakthroughs, fluctuating market demands, and unpredictability in world events are characteristics of the modern workplace. This setting highlights adaptability as an essential component of career advancement. Professionals who welcome change and see obstacles as chances to grow are better suited to prosper in fast-paced workplaces. Not only is adaptability a skill, but it’s also a way of thinking that encourages creativity, resilience, and the self-assurance to face uncertainty.

 

Ongoing Education: The Source of Professional Development

Knowledge acquisition is an ongoing process that helps people advance in their jobs. Beyond traditional schooling, continuous learning includes self-directed inquiry, mentoring, and work-related experiences. Those who adopt a growth mindset—in which obstacles are seen as chances to grow and learn—are better equipped to stay current and creative in their areas. The ability to adjust to changing technology, market trends, and developing best practices is enhanced in lifelong learners.

 

A proactive mindset that shapes your career destiny

Passively awaiting opportunities to present themselves is not a path towards professional development. Setting high standards, being self-motivated, and continually looking for opportunities for growth are all components of a proactive mentality. Professionals are more likely to control their own fate and succeed over the long term if they are proactive in seeing and seizing chances, whether they take the form of new assignments, more responsibility, or skill-building programmes.

 

Collaboration and Networking: Creating Bridges for Growth

Collaboration and networks are essential for professional growth; they cannot occur in a vacuum. Developing deep professional connections facilitates knowledge sharing, mentoring, and cooperative ventures. Through networking, one can have access to a variety of viewpoints, business insights, and possible career pathways. Having a strong professional network makes it easier to overcome obstacles, find new possibilities, and keep up with market trends.

 

Professional Excellence Is Accelerated by Emotional Intelligence:

Professional development is significantly influenced by emotional intelligence in addition to technical skills. Proficiency in comprehending and manoeuvring intricate interpersonal dynamics, proficiently communicating, and properly managing one’s emotions are critical components of leadership growth and professional progression. In addition to being very effective in their jobs, professionals with high emotional intelligence also create environments at work that are supportive of development and teamwork.

 

In summary:

The process of growing is dynamic and continuous in the ever-evolving professional scene. It calls for a proactive approach, a dedication to flexibility, a desire for lifelong learning, and the capacity to form deep connections. Professional development is a process of self-improvement and self-discovery rather than a goal. In addition to advancing their careers, people who take on challenges and seize opportunities also help the sectors and organizations they work for to thrive and innovate as a collective.

 

 

As a health and social care professional, it is very important to know what the criteria for good service are. One of the most important things to remember is that the patient needs to receive the care and support they need at the right time and in the right place. Care for the patient must be professional and competent. That is why it is very important that every health and social care professional takes care of himself/herself to ensure that he/she has received the necessary training. It is important to update your skills regularly.

In order for the criteria of good care to be met, it must be remembered that taking care of the patient is the most important goal of all. Care must be taken for the patient’s safety and rights. Patients have the right to influence their own treatment and to express their opinions. I think one of the most important things is that a professional knows how to face a patient personally. For example, I find it much more comfortable to visit a doctor if the doctor treats me kindly and equally.

It is important to remember that the patient is entitled to good care, so it is very important to do the treatment procedures carefully. Patients also have the right to complain or report a mistake if they feel they have not received good care. Patients also have the right to be informed about their own treatment. Minor patients are subject to their own law, but I think it is very important that their own opinion is also listened to when it comes to their treatment. Of course, the age of the patient must be taken into account when making the decision.

I am sure that every good social and health professional wants to treat their patient or client as well as possible, so studying these things is especially important.

 

 

In my own opinion and on my own experiences, digitalization is the modern technology in our modern world today, just like the modern machinery today, for example, the typewriter that was used in the offices before, now we have computers!

This computer has many uses, for example in sending a letter through email to facilitate and provide quick necessary information, another example of this is making advertisements through various applications such as social media applications.

With today’s technology, every country’s economy was once difficult to import products, but now it is easier due to digitalization. For example, the payment for products ordered online can be made instantly because of the bank’s online services.

However, even though digitization has made every transaction easier and faster, it is still necessary and always remembered by the majority to always be vigilant in every decision and step to be taken to avoid Unexpected scams by opportunists person.

 

 

Overview:

Cultural communication is the exchange of information and ideas between individuals with different cultural backgrounds. It requires understanding, explaining, and effectively interacting with people from different cultures, which must consider the differences and similarities of cultures that may affect the communication process. Intercultural communication also requires an awareness of and sensitivity to cultural norms, values, and beliefs that may inform interpretation.

Example: In a business, a group of workers with different cultural backgrounds must communicate and work together on a project, they must be concerned with each other’s cultural norms to be effective in their communication and succeed in the project

In today’s globalized world, cultural communication is becoming increasingly important. Whenever people from different cultural backgrounds interact, there is a need to be aware of the nuances of their respective cultures to ensure effective communication. For instance, in a workplace where employees come from diverse cultural backgrounds, it becomes essential to understand each other’s cultural norms and values ​​​​to work together effectively. By doing so, they can ensure that their communication is clear, concise, and respectful, ultimately leading to a successful project outcome.

 

 

Today I thought I would talk a little bit about the effects of social media on work in the social and health sectors. I think the most important thing is to remember that you can´t share pictures from the workplace on social media. This is especially important for the protection of customer privacy. If I was a customer myself and I had been given pictures, it would feel really offensive.

It is also very important to remember that you should not be too close to your customers. For example, you can’t start following customers on social media. Personally, I would find it really distressing if, for example, my doctor started following me on social media.

 

 

Hello everyone and welcome to our blog.

We are two students Jenna Toivainen ja Alan Lotino.

In this blog, we talk about Customership, ethics and interaction skills.

In the next few posts, we will get to know these topics better.